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ClickPay Final Certification Exam Day 6

Quiz by JonathanCharles Yogawin

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25 questions
Show answers
  • Q1

    A billing and payment solution for rentals, condominiums, cooperatives and commercial property managers?

    Click and pay

    ClickPay

    Payclix

    Quickpay

    120s
  • Q2

    Resident Support Business Hours?

    Monday through Friday, 9am—8pm CST.

    Monday through Friday, 8am—8pm EST.

    Monday through Friday, 9am—8pm EST.

    Monday through Friday, 8am—9pm EST.

    120s
  • Q3

    Which Icon under Property Management that we use for account verification?

    Invite Wizard

    Edit Icon

    Payment Block History

    Delete Icon

    120s
  • Q4

    Which Icon under Property Management that we use for Creating a ClickPay Profile?

    Delete Icon

    Send Cash Payment Email Icon

    Invite Wizard

    Edit Icon

    120s
  • Q5

    Which among the list are considered as a Non-ClickPay issue?

    Creating a ClickPay Profile

    Billing Explanation

    AutoPay Set Up

    Payment Processing

    120s
  • Q6

    What is the step by step process in removing a unit.

    Users link answers
    Linking
    120s
  • Q7

    What is our default Temporary Password?

    Users enter free text
    Type an Answer
    120s
  • Q8

    For self-service option, what is the link do they use to reset their password.

    Call the customer and provide them a password

    Password reset link

    Manual password reset

    Password reset pin

    120s
  • Q9

    We have an option to convert an SSO profile to a ClickPay  Profile given that we or the resident have an approval from their management company.

    true
    false
    True or False
    120s
  • Q10

    What is the step by step process prior to submitting a payment.

    Users link answers
    Linking
    120s
  • Q11

    Which statement is considered not a basis for waiving a phone fee?

    Autopay Failed and payment needs to be resubmitted

    Payment was returned and customer needs to resubmit a payment.

    Initial Autopay set up

    Courtesy Credit

    120s
  • Q12

    Where can we check the different service fees when you're on the Pay Now section?

    Users enter free text
    Type an Answer
    120s
  • Q13

    This is where we see the failed reason for autopay?

    Show Failed AutoPay

    Payment History

    Dashboard

    Show History

    120s
  • Q14

    What are the details that should be indicated on the reason information when waiving a phone fee?

    SF-Case Number

    All of the above

    Supervisor or Manager's Approval

    Reason for Waiving the Phone Fee

    120s
  • Q15

    How much is the service when customer will make a cash payment through MoneyGram?

    $3.95

    $5.95

    $4.95

    $2.95

    120s

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