What are the step by step process in submitting a payment. (Recap)

Customers can always submit a partial or split payments.

Which statement is considered not a basis for waiving a phone fee?

Phone fees don't apply if the customer will pay via Self-Service option or if they're set up for AutoPay.

Where can we check the different service fees when you're on the Pay Now section?

Customer cannot add multiple payment methods on file.

We cannot waive a Service Fees upon submitting a payment

Does a Service Fee apply if the customer will be set up for Auto pay.

What Payment option or Amount in Autopay, regardless of the amount posted or even if the balance is showing zero, will still process a specific amount?

Autopay will not process a payment if a recent payment was just processed within 24 hrs prior to the customer's next payment schedule.

This is where we see the failed reason for autopay?

Doing a recap is not necessary when set up a customer for autopay.

This is where we see the customer's autopay history?

What are the details that should be indicated on the reason information when waiving a phone fee?

We don't need to mention the additional fees or charges when doing a recap prior to submitting a payment.