Question 1

Lorena is on a call with a customer who wants to take table reservations. During the call, she ensures that she can answer the customer's inquiries immediately and accurately. What techniques in taking table reservations in a restaurant must she follow?

Accepted Answer

Ask politely the guest when gathering all the details of the reservation.

Answer

Always take note of the special request made by the guest.

Answer

Always take note of the special request made by the guest.

Answer

Avoid calling the customer by his/ her first name.

Question 2

In manual reservations, the receptionist is responsible for taking the table reservation. What are the responsibilities of the receptionist in taking the reservation details?

Accepted Answer

He will record all the details of the customers and advise them of the guaranteed reservation.

Answer

He will inform the customer who has no advance payment that this is a non-guaranteed reservation.

Answer

Always be polite and keep calm when talking to the customer.

Answer

He will ask the customer if he is willing to do prepayment, advance deposit, or use a credit card or corporate direct billing account.

Question 3

Accepted Answer

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