Question 1

A sales manager cannot add a product to an Opportunity. What does the Salesforce Administrator need to check?

Accepted Answer

1. The product is active.

2. The product has a standard price in the currency of the Opportunity.

3. The product has been added to a pricebook in the currency of the Opportunity, and the pricebook entry is active.

Answer

1. The product is currently in stock.

2. The product has been added to a pricebook in the currency of the Opportunity, and the pricebook entry is active.

3. The product has an active sales price in the currency of the Opportunity.

Answer

1. The product is active.

2. The product is currently in stock.

3. The product has an active sales price in the currency of the Opportunity.

Answer

1. The product is currently in stock.

2. The product has a standard price in the currency of the Opportunity.

3. The product has an active sales price in the currency of the Opportunity.

Question 2

What is true regarding the Path feature in Salesforce?

Accepted Answer

1. Path is available for Lightning Experience and the Salesforce mobile app.

2. Path can be used in a number of Objects including Leads, Opportunities, Quotes, Contracts, Orders, and Custom Objects.

Answer

1. Only one Path can be defined for an Object.

2. Only required fields can be defined for each step of the process.

Answer

1. Only one Path can be defined for an Object.

2. Path can be used in a number of Objects including Leads, Opportunities, Quotes, Contracts, Orders, and Custom Objects.

Answer

1. Path is available for Lightning Experience and the Salesforce mobile app.

2. Only one Path can be defined for an Object.

Question 3

A newly hired sales representative wants to create accounts quickly and auto-populate fields on the record. How can the Salesforce Administrator meet this requirement?

Accepted Answer

Enable the "Automated Account Fields" feature.

Answer

Enable the "Account Auto Create" feature in Account Settings in Setup.

Answer

Deactivate the validation rules for the Account Object.

Answer

Add macros to the utility bar and instruct the sales rep to create macros that would automatically add new account records.

Question 4

An Opportunity team has been created in Lightning Experience to allow a group of sales reps to work together to close a deal. Their sales manager would like to include a partner user in the Opportunity team to provide assistance. Which of the following is a true statement regarding the inclusion of a partner user in an Opportunity team?

Accepted Answer

A partner user can be included in Opportunity teams just like internal users.

Answer

A partner user requires access to the related account to be included in an Opportunity team.

Answer

A partner user who already has access can be included in Opportunity teams.

Answer

A partner user can be included in Opportunity teams in Salesforce Classic.

Question 5

Which of the following are features of the Opportunity workspace?

Accepted Answer

1. View the sales path for the Opportunity.

2. Send an email related to the Opportunity.

3. Update the Opportunity amount and Close Date.

Answer

1. View the sales path for the Opportunity.

2. Create a unique set of sales stages for the Opportunity.

3. Use the "Activity History" related list in the Activity Timeline view.

Answer

1. Send an email related to the Opportunity.

2. Use the "Activity History" related list in the Activity Timeline view.

3. Create a unique set of sales stages for the Opportunity.

Answer

1. Use the "Activity History" related list in the Activity Timeline view.

2. Create a unique set of sales stages for the Opportunity.

3. Update the Opportunity amount and Close Date.

Question 6

A Salesforce Consultant is required to setup forecast types for an org that needs to use Collaborative Forecasting. All users of the org have switched to Lightning Experience. Which forecast measurement and date type need to be used if forecast amounts should be calculated based on each Opportunity product's price and date fields?

Accepted Answer

Total Price and Date (Opportunity Product)

Answer

Quantity and Schedule Date

Answer

Quantity and Close Date (Opportunity)

Answer

Total Price and Close Date (Opportunity Product)

Question 7

Courtney Cosmetics is using the Ordering functionality in Salesforce to track all purchased products. One customer has requested to return some defective products. How can a sales rep track this in Salesforce?

Accepted Answer

Create a reduction order and add one order product with the orginial quantity.

Answer

Cancel the original order.

Answer

Create a return order with one line item for the defective product.

Answer

Add a new order product to the existing order with a negative quantity.

Question 8

Which of the following are features of the Opportunity workspace?

Accepted Answer

1. View the sales path for the Opportunity.

2. Send an email related to the Opportunity.

3. Update the Opportunity amount and the Close Date.

Answer

1. View the sales path for the Opportunity.

2. Use the "Activity History" related list in the Activity Timeline View.

3. Create a unique set of sales stages for the Opportunity.

Answer

1. Send an email related to the Opportunity.

2. Create a unique set of sales stages for the Opportunity.

3. Use the "Activity History" related list in the Activity Timeline View.

Answer

1. Use the "Activity History" related list in the Activity Timeline View.

2. Create a unique set of sales stages for the Opportunity.

3. Update the Opportunity amount and the Close Date.

Question 9

What is true regarding Campaign Hierarchies?

Accepted Answer

1. A Campaign Hierarchy can be viewed by clicking the "View Campaign Hierarchy" button.

2. A Campaign Hierarchy shows grouped campaigns within a specific

marketing initiative.

3. Each campaign can have one parent campaign in the hierarchy.

Answer

1. Each campaign can only have five siblings in the hierarchy.

2. A Campaign Hierarchy shows grouped campaigns within a specific

marketing initiative.

3. Each campaign can have multiple parent campaigns in the hierarchy.

Answer

1. Each campaign can only have five siblings in the hierarchy.

2. Each campaign can have multiple parent campaigns in the hierarchy.

3. A Campaign Hierarchy can be viewed by clicking the "View Campaign Hierarchy" button.

Answer

1. Each campaign can have one parent campaign in the hierarchy.

2. Each campaign can only have five siblings in the hierarchy.

3. Each campaign can have multiple parent campaigns in the hierarchy.

Question 10

What does the Campaign Influence feature allow?

Accepted Answer

1. Associate one primary campaign that has influenced the opportunity.

2. Add multiple campaigns that have influenced an opportunity to an opportunity related list.

Answer

1. Indicate whether a campaign has been influenced by an opportunity.

2. Add multiple campaigns that have influenced an opportunity to an opportunity related list.

Answer

1. Automatically associate active campaigns with related opportunities.

2. Indicate whether a campaign has been influenced by an opportunity.

Answer

1. Automatically associate active campaigns with related opportunities.

2. Associate one primary campaign that has influenced the opportunity.

Question 11

Which objects can be used to create Campaign Members?

Accepted Answer

1. Contacts

2. Leads

3. Accounts

Answer

1. Users

2. Accounts

3. Opportunities

Answer

1. Contacts

2. Accounts

3. Opportunities

Answer

1. Leads

2. Opportunities

3. Users

Question 12

Courtney Cosmetics sells products globally. The CTO wants to use Salesforce to store products and their pricing information in different countries. The products are sold at different prices in each country, however, the CTO requests that only one currency be used to store prices in Salesforce. Which of the following is required to allow Courtney Cosmetics to manage products and prices for multiple countries?

Accepted Answer

1. A custom price book for each country.

2. A custom list price for each product in each custom price book.

Answer

1. A custom list price for each product.

2. A custom list price for each product in each custom price book.

Answer

1. A custom list price for each product.

2. A custom price book for each product.

Answer

1. A custom price book for each country.

2. A custom list price for each product.

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