Question 1

“RealPage previously informed us that we were required to move and there were many communications on the topic. Why has this changed?”

Accepted Answer

With Edge in IE mode being available through 2029, this allows us to focus our efforts on further testing, design enhancements, and provide a more positive customer experience by allowing customers, specifically those with unique configuration requirements, to move at their own pace. During the early stages of the announcement from Microsoft on sunsetting support for IE the option of using Edge in IE mode for an extended period was not known.

Answer

With the announcement from Microsoft that IE is being retired, RealPage announced the change to clients but now there is no need to use Classic OneSite at all as all functions are currently live in the New OneSite Experience (NUE).

Question 2

“What is RealPage’s recommendation on moving to New User Experience?”

Accepted Answer

Unless you absolutely need to continue your transition to NUE, we recommend you pause and begin again in late 2022 or early 2023.

Answer

All clients should immediately transition to NUE as critical features will soon not function in Classic OneSite.

Question 3

“Do I have to move to the new OneSite Experience by June of 2022?”

Accepted Answer

No. Customers have the option to continue to use the classic OneSite Experience beyond June of 2022, with Microsoft Edge in IE mode.

Answer

Yes, due to the fact that IE is being retired in June of 2022, OneSite Classic will no longer function.

Question 4

“Is there a sunset date for the classic experience in OneSite?”

Accepted Answer

We currently do not have a product sunset date for Classic OneSite. We will provide significant advance notice (no less than 1 year) prior to sunsetting Classic OneSite.

Answer

We currently have a product sunset date for Classic OneSite. All clients must be fully transitioned to NUE by September 2022.

Question 5

“Can I run classic OneSite and the new OneSite at the same time or navigate back and forth?”

Accepted Answer

Yes. In fact, you will see tabs for both user interfaces when you launch the new experience. Many customers find that easily switching between tabs helps them feel more confident using both.

Answer

No, once the user switches the view to the NUE the Classic interface is automatically closed.

Question 6

“My computer has auto updated to Windows 11, and I can no longer use Internet Explorer on my machine. What do I do now?”

Accepted Answer

Configure IE mode on the Microsoft Edge browser that comes standard with Windows 11. Instructions for configuring Edge in IE mode may be found here: https://www.realpage.com/support/#onesiteuser

Answer

Purchase an older computer at a used electronics shop or goodwill. This older system will allow you to use OneSite in the IE interface normally.

Question 7

“Are there any Knowledge Base articles for Edge in IE mode? “

Accepted Answer

Yes. Click on the help question mark icon and select Product Support Knowledge Base and search for “Edge in IE mode” for details.

Answer

No. Unfortunately there has yet to be any significant research or knowledge developed for the NUE. Please stay tuned for updates.

Question 8

When referring to the older version of OneSite (not New Experience) which term is best to use with clients?

Accepted Answer

"Classic OneSite"

Answer

"Old OneSite"

Answer

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