Undertake Suggestive Selling 2.1 Provide information with clear explanations and descriptions about the food items 2.2 Offer items on specials or promos to assist guests with food and beverage selections 2.3 Suggest name of specific menu items to guests to help them make the choice and know what they want 2.4 Recommend standard food and beverage pairings 2.5 Provide several choices or options to guest 2.6 Use descriptive words while explaining the dishes to make it more tempting and appetizing 2.7 Carry out suggestive selling discreetly so as not to be too pushy or too aggressive
Carry out Upselling Strategies 3.1 Suggest slow moving but highly profitable items to increase guest check 3.2 Offer second servings of ordered items 3.3 Mention food portion or size for possible adjustments with the orders 3.4 Recommend new items to regular customers to encourage them to try other items in the menu
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Q 1/10
Score 0
Which of the following is not a guideline for suggestive selling?
60
Avoid asking yes-no questions.
Suggest in specific terms.
Be enthusiastic, considerate, and aware of how the sale will benefit the guest.
Invite guests to visit other areas of the property.
Q 2/10
Score 0
Kristine is a luncheon server at the Bread Basket restaurant in a downtown hotel. Which of the following statements/questions by her is an example of effective suggestive selling?
120
“Our soup of the day is a freshly made beef broth with portobello mushrooms and barley.”
“We have some wonderful shopping in the hotel at our Galleria outlet. They’ll be open until 7 p.m.”
“For an additional $3 you could have a salad and soup with your sandwich.”
“Our soup of the day is mushroom and barley.”
10 questions
Q.
Which of the following is not a guideline for suggestive selling?
1
60 sec
TLE_HEFBS9- 12PP-IIIb-2
Q.
Kristine is a luncheon server at the Bread Basket restaurant in a downtown hotel. Which of the following statements/questions by her is an example of effective suggestive selling?
2
120 sec
Q.
Where in a hotel can suggestive selling be used?
3
45 sec
TLE_HEFBS9- 12PP-IIIb-2
Q.
What is upselling?
4
45 sec
Q.
Ms. Brown checked into a superior room at Hotel K where she discovered that the shower in her room was faulty. The receptionist apologized profusely for the incident and accorded Ms. Brown an Executive Floor room in exchange, at no additional charge. What technique did the receptionist apply?
5
45 sec
TLE_HEFBS9- 12PP-IIIb-2
Q.
Why is upselling important?
6
45 sec
TLE_HEFBS9- 12PP-IIIb-2
Q.
In order to upsell, one must have
7
45 sec
TLE_HEFBS9- 12PP-IIIb-2
Q.
Which of the following statements is false?
8
45 sec
TLE_HEFBS9- 12PP-IIIc-3
Q.
This type of banquet service involves guests moving down a line of food to select their food choices.
9
45 sec
TLE_HEFBS9- 12PP-IIIc-3
Q.
This type of banquet service is similar to a buffet, but provides staff to portion food.
