Undertake Suggestive Selling 2.1 Provide information with clear explanations and descriptions about the food items 2.2 Offer items on specials or promos to assist guests with food and beverage selections 2.3 Suggest name of specific menu items to guests to help them make the choice and know what they want 2.4 Recommend standard food and beverage pairings 2.5 Provide several choices or options to guest 2.6 Use descriptive words while explaining the dishes to make it more tempting and appetizing 2.7 Carry out suggestive selling discreetly so as not to be too pushy or too aggressive
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Q 1/4
Score 0
A gueridon is a:
30
mobile table for doing lampwork
trolley for taking used crockery and cutlery to the wash-up
mobile table for doing lampwork
cigar and liqueur handcart
Q 2/4
Score 0
The best way to deal with a customer who complains about poor service
is to:
30
inform the head waiter
offer him a free drink
apologise
try to make excuses
4 questions
Q.
A gueridon is a:
1
30 sec
TLE_HEFBS9- 12PP-IIIb-2
Q.
The best way to deal with a customer who complains about poor service
is to:
2
30 sec
TLE_HEFBS9- 12PP-IIIb-2
Q.
The term a la carte means:
3
30 sec
TLE_HEFBS9- 12PP-IIIb-2
Q.
The person who serves alcoholic beverages in a restaurant is called a:
