First Quarter Summative Test
Quiz by Ma. Jesusa Bosi
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- Q1
The first person who greets and welcomes the guest in the restaurant.
Headwaiter
Receptionist
Restaurant Manager
Waiter
60sTLE_HEFBS9- 12AS-Ia-b-1 - Q2
Which of the following is the right way to answer the phone for a reservation?
Hello! Hang on, we are busy today
Hello! Who is it?
Good morning! Thank you for calling.
Hello! Speak up. I can’t hear you.
60sTLE_HEFBS9- 12AS-Ia-b-1 - Q3
Which of the following is the proper etiquette in answering the phone call?
Transfer the call immediately
Keep the noisy background
Answer the phone w/in 3 rings
Hang on the caller for more than 30 seconds
60sTLE_HEFBS9- 12AS-Ia-b-1 - Q4
An agreement between the two parties that something such as room, table, or seat will be heldfor use at a later time
Reservation
Commitment
Covenant
Room Service
60sTLE_HEFBS9- 12AS-Ia-b-1 - Q5
This is the most common method of direct reservation communication.
Written Reservation
E-Mail Reservation
Telephone Reservation
Faxed Reservation
60s - Q6
Which of the following is not necessary for getting the information of the customer in a telephone reservation?
Age and Birthday
Date and Time
Name and address
Contact Numbers
60sTLE_HEFBS9- 12AS-Ia-b-1 - Q7
These reservation details determine the expected number of guests during the occasion.
Party Size
Party Size
Special Request
Address
60sTLE_HEFBS9- 12AS-Ia-b-1 - Q8
Andrea will perform the table skirting, she used this linen to cover the table.
Table Runner
Table Napkin
Top Cloth
Table Cloth
60sTLE_HEFBS9- 12AS-Ie-f-3 - Q9
What is a 4 inches long spoon used for small cups of coffee, or for espresso?
Teaspoon
Demitasse spoon
Salad spoon
Dinner spoon
60sTLE_HEFBS9- 12AS-Ic-d-2 - Q10
What flatware is best used for cocktail appetizers like shrimp cocktails, mango prawns, and shrimp pomelo?
Dessert spoon
Butterknife
Escargot
Cocktail fork
60s - Q11
What type of glassware is a flat glass that is basically a bowl without a stem or foot?
Stem wares
Mugs
Footed glass
Tumblers
60s - Q12
Which flatware is used if the customer ordered seafood appetizers like snails, mussels, and shellfish?
Fish knife
Escargot
Dinner Fork
Fish Fork
60sTLE_HEFBS9- 12AS-Ic-d-2 - Q13
This kind of spoon is used for cream and clear soup and is also known as a bouillon spoon.
Salad spoon
Soupspoon
Serving spoon
Demitasse spoon
60sTLE_HEFBS9- 12AS-Ic-d-2 - Q14
The guest at table number three requested to the chef de rang that they wanted to prepare their dish beside their table. What kind of restaurant equipment will be
used?
Folding side tray
Bussing trolley
GueridonTrolley
Service tray
60sTLE_HEFBS9- 12AS-Ic-d-2 - Q15
This is used to gather soiled dishes to be carried to the dishwashing area.
Bussing trolley
Gueridon Trolley
Folding side tray
Service tray
60sTLE_HEFBS9- 12AS-Ic-d-2