Foundation 1 Chapter 20 Mark I
Quiz by Christopher Wright
Grades 9-12
Hospitality and Tourism
Ohio Career Tech
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Measure skills
from any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
With a free account, teachers can
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
10 questions
Show answers
- Q1The root word for service is "serv," which means?serfto sitto serverub feet45s
- Q2Enhance business reputation, increased profits, and increased guest loyalty are just some of the benefits from providing _____________________________?happy hourfree apps on tuesdaysgood customer servicecar washes45s
- Q3The term __________________________ , is the "thing" that attracts a guest to one operation over another?discount centralcompetitive advantageall you can eat appsfree loading45s
- Q4Servers will create a positive first impression by wearing?strong perfumebrightly polished jewelrycool looking shoesa clean, ironed uniform45s
- Q5When rival restaurants share similar menus and food quality, a competitive advantage can most easily be gained by?discountsoffering free appsmoving locationsimproving customer service45s
- Q6Quality customer service will result in?lower payrollincreased market costshigher turnoverbetter guest loyalty45s
- Q7The _____________ impression is often the strongest impression people have of a person, place, or event?secondfinalthirdfirst45s
- Q8The first impression guests have of an operation is when?they use the restroomthey meet the managerthey pull into the parking lotthey see an add45s
- Q9One of the added benefits to making a great first impression and building guest loyalty is?guests will most likely forgive minor errorsfree snowplowingproduct tradeskickbacks45s
- Q10In most restaurants, the first person to make a great first impression is?Dish washerBusserLandscaperHost or Hostess45s