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Q 1/10
Score 0
A comment card is a quick survey that helps an operations gauge the level of _________________________ during a visit?
45
acceptance of the bill
guest satisfaction
sadness with the music
happiness with the decor
Q 2/10
Score 0
This process of gauging guest satisfaction is similar to comment cards, but include more open ended questions?
45
comment cards
business cards
surveys
check lists
10 questions
Q.
A comment card is a quick survey that helps an operations gauge the level of _________________________ during a visit?
1
45 sec
Q.
This process of gauging guest satisfaction is similar to comment cards, but include more open ended questions?
2
45 sec
Q.
Surveys and comment cards should be delivered with the ______________, to encourage guest feedback without interrupting the dining experience.
3
45 sec
Q.
What is a helpful service tip for addressing the needs of parents with small children?
4
45 sec
Q.
What are mystery shopers?
5
45 sec
Q.
What is the most immediate way to gather guest feedback?
6
45 sec
Q.
When it comes to providing great guest experiences, all guests should be looked at as?
7
45 sec
Q.
According to the National Restaurant Association, 96% of unhappy guests do not complain about their experience; however this percentage of unhappy guests never return to the operation?
8
45 sec
Q.
When handling a guest complaint, it is important to ____________________ with the guest and ___________________ for the mistake.
9
45 sec
Q.
Fact or Fiction- a manager should accept responsibility for a guest injury or property damage?
